Klarna CEO Sebastian Siemiatkowski has already used AI to interchange himself throughout earnings reviews, and now Klarna is utilizing AI to clone him one other approach: by way of an AI-powered telephone hotline.
The hotline is now open for customers to offer suggestions to an interactive AI model of Siemiatkowski that’s educated on his “actual voice, insights, and experiences,” in line with a press launch.
“Customers, together with shoppers and retailers alike, can converse to it about product options, points and ideas for enhancements,” Klarna says. “‘AI Sebastian’ can even reply questions on Klarna’s imaginative and prescient and mission, and discuss its founding story and journey to this point, primarily based on learnings from ‘actual life Sebastian.’”
After the hotline takes a name, a transcript and abstract are generated which might be “robotically analyzed by a big language mannequin (LLM), populating an inner dwell feed and innovation dashboard.” Klarna says its product and engineering groups will then assessment the “actionable insights instantly” and assign “precedence duties.” The firm claims that points raised at present might “translate into tangible product enhancements already the next day.”
Phone numbers for the hotline can be found now within the US, +14246675385, and Sweden, +46852512594. I known as the US hotline simply to see what the expertise was like. After a short message telling me the decision could also be recorded, the AI model of Siemiatkowski prompted me to share suggestions about utilizing Klarna. No matter what I requested AI Siemiatkowski, even sillier questions, the AI usually tried to push me again to sharing suggestions.
That’s an fascinating query. My focus is completely on Klarna and gathering suggestions to enhance our companies. I don’t have info or conversations with characters from video games like Fortnite. I’m right here to listen to your ideas on Klarna. Is there the rest about your expertise with Klarna that you simply’d wish to share, or any concepts you could have for a way we might make issues even higher?
OpenAI additionally has a hotline to speak with an AI chatbot. You can name ChatGPT at 1-800-CHATGPT.
