Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down providers at different elements of the corporate, too.
“Kaiser Permanente is presently experiencing community interruptions, at considered one of our knowledge facilities, which is impacting a few of our functions,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in an announcement to The Verge. “All of our medical amenities are operational. However, members could also be going through delays in sure providers equivalent to lab, radiology, and pharmacy on-line and in our amenities. We deeply apologize for the inconvenience. Our technical groups are working to resolve the problem as shortly as attainable. Members can go to kp.org for updates.“
The firm can also be displaying alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “At this time, you could not be capable to entry some options on our web site, together with e-visits, billing, message heart, and information,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand at the moment whereas making an attempt to get a prescription stuffed at a Kaiser hospital pharmacy. They mentioned all of the pharmacy’s methods had been down, together with cost terminals, and that the pharmacists needed to fill out a point-of-sale type to fill the prescription. Staffers on the pharmacy warned about lengthy wait occasions, saying it may take an hour to fill a easy prescription.
A thread on Reddit additionally consists of stories of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive providers as quickly as attainable.”
Update, May twenty eighth: Added assertion from Kaiser Permanente.
