Roku is investigating consumer stories of washed-out colours when streaming HDR content material from Disney Plus, based on a thread on the Roku subject monitoring board. However, the problem appears to transcend that, affecting nearly any app for Roku TVs, recommend consumer feedback on the thread during the last week. The drawback seems to be tied to a current Roku software program replace.
A neighborhood moderator referred to as RokuEmmanuel-D writes in an replace from Thursday that the corporate is “investigating the Disney Plus HDR content material that was washed out after the current replace,” and asks for neighborhood members to share examples and particulars about what content material is being affected, which mannequin of TV they’ve, and what software program model they’re on.
The first a number of feedback solely report the issue in Disney Plus, and solely on TCL TVs, with customers saying that app menus and that colours are okay in non-HDR content material. But as one consumer reveals within the above photos of Disney Plus present Andor taken from two completely different TVs, normally-vibrant colours have as a substitute taken on a gray-ish pall.
Later feedback report the identical issues with YouTube TV, Netflix, Apple TV Plus, Amazon Prime Video, and others. One stated they noticed the problem with their Hisense-branded Roku TV, slightly than a TCL mannequin. The similar particular person reported HDR working tremendous over HDMI from their PS5, whereas one other stated the sign from their 4K Blu-Ray participant appeared good, implying the problem is proscribed to Roku streaming, slightly than any deeper TV firmware points. People within the thread stated their TVs — Hisense and TCL — had been on Roku software program model 14.5.
Washed-out or flat colours can already be a difficulty when watching HDR content material on a TV that’s not brilliant sufficient to provide a very good HDR picture — that was the rationale I turned the characteristic off the outdated, low cost TCL Roku TV I as soon as owned. But these stories describe one thing past that, with Roku producing desaturated, nearly black-and-white photos when HDR is on. It’s unclear how widespread the issue is, however there are current Reddit threads that appear to suit the invoice, mentioning grayish or black-and-white image that doesn’t have an effect on streaming app menus.
Roku didn’t instantly reply to The Verge’s request for remark.
