Retail big Marks & Spencer has confirmed a cybersecurity incident, as prospects report ongoing disruption and outages.
The British-headquartered retailer on Tuesday advised prospects in a discover, which TechCrunch has seen, that the corporate has been “managing a cyber incident” over the previous couple of days. The discover, signed by chief government Stuart Machin, mentioned it was essential to make operational modifications “to guard [customers] and the enterprise.”
The firm mentioned its shops stay open and its web site and app are working usually.
It will not be instantly clear what the character of the cyberattack is, or if buyer knowledge has been affected. A Marks & Spencer spokesperson didn’t instantly remark when reached by TechCrunch.
In a submitting with the London Stock Exchange, Marks & Spencer mentioned it had engaged exterior cybersecurity specialists to research the incident, and likewise notified knowledge safety authorities.
One buyer advised TechCrunch that in-store fee card terminals weren’t working. Several different prospects reported on social media related outages at varied retailers and disruption to order pick-ups.
In response to 1 buyer on X, Marks & Spencer mentioned it was “working exhausting to resolve some technical points in our shops.”
Marks & Spencer claims it serves 32 million prospects yearly, per its 2024 annual report.
