Samsung’s flagship soundbar, the HW-Q990D, is being rendered ineffective for some homeowners after a defective firmware replace that the corporate rolled out this week. The sheer variety of reviews on Samsung’s neighborhood boards, Reddit, and AVSForum affirm that one thing has gone very mistaken with the premium Dolby Atmos system in current days. The problem isn’t restricted to any particular area, with clients within the United States, Austria, the Philippines, Malaysia, and different nations all sharing within the frustration.
Customers say the soundbar has gone unresponsive and that not one of the normal manufacturing unit reset strategies are working; affected items are additionally inaccessible through Samsung’s SmartThings app. The system powers on, however seems to freeze on the TV eARC enter — with no sound output to talk of.
The offender appears to be the most recent firmware launch, which is model 1020.7. Many Q990Ds are set to routinely set up new updates, which has led to widespread complaints in regards to the dangerous software program during the last a number of days. If you’ve received a Samsung soundbar, it is perhaps sensible to disable computerized updates in the intervening time till this case has cleared up. There are scattered reviews of the identical bug impacting different Samsung fashions just like the HW-Q800D and HW-S801D, however the bulk of complaints pertain to the Q990D. It’s some of the well-reviewed soundbars available on the market, so that is an unlucky improvement.
The Verge has reached out to Samsung for remark. Apparently some clients have already been instructed to ship of their Q990D {hardware} for restore. That looks like a worst case state of affairs, so hopefully Samsung may have a better, at-home resolution as soon as it realizes the scope of this drawback. Can the malfunction be resolved with one other firmware replace within the coming days? Stay tuned.
Thanks for the tip, Eric.
