Spotify has acknowledged a problem that’s inflicting a few of its paid Premium subscribers to come across adverts when attempting to play music. In an X submit revealed on Thursday by Spotify’s customer support account, the corporate mentioned it’s trying into the issue and linked to its Community web site the place the problem has been documented by customers over the previous 4 weeks.
However, the corporate clarified to TechCrunch that the present problem has a distinct trigger from the bug that had been beforehand reported by customers.
It mentioned a small variety of customers have been affected by the issue and its groups have deployed a repair. (The X account has not but posted that the repair was launched, as of the time of writing, and remains to be responding to person complaints by suggesting workarounds, like logging out and again in.)
According to person studies on Spotify’s web site and elsewhere on the net, Premium customers who confronted the problem grew to become annoyed as they have been paying for an ad-free expertise, however have been nonetheless pressured to listen to adverts. Suggested options, like logging out, haven’t labored, both, many mentioned.
The problem had affected individuals throughout cellular, desktop, and internet, the studies indicated.
Some of the customers additionally famous the problem was not on their aspect.
For occasion, they made positive their cost data was up-to-date earlier than registering a grievance on Spotify’s web site. Others had demanded a refund since they have been paying for an upgraded expertise they didn’t obtain.
The problem with the buggy Premium tier follows information that Spotify will quickly launch new subscription tiers, together with a “superfan” providing that may embody a deeper music and video catalog and different fan experiences. WMG is a accomplice within the new effort.
Spotify competitor YouTube this week launched a Premium Lite subscription, providing ad-free movies exterior of music content material. The extra inexpensive $7.99 monthly subscription received’t embody entry to YouTube Music or different options like background play and downloads.
Update: The firm posted to X at 1:46 pm ET on Thursday to say points have been “all clear.”
