In May 2024, Sonos launched a totally rebuilt and overhauled cellular app for Android and iOS. The new software program was meant to enhance efficiency, make the app really feel extra customizable, and permit for brand new options sooner or later. But clients instantly complained about numerous bugs, degraded Sonos speaker system efficiency, and options that had gone lacking.
The controversy successfully torpedoed Sonos’ status with many purchasers. In the months since, Sonos has labored to regain their belief, deal with points with the redesigned app, and produce again options that have been absent at launch. The firm nonetheless hasn’t totally recovered from its monumental mistake. On January thirteenth, 2025, Sonos introduced CEO Patrick Spence would step down after he was unable to show issues round.
