The Consumer Product Safety Commission has provisionally accepted the settlement. The fee labored with Fitbit to recall 1.7 million Ionic watches in 2022 after receiving 115 studies of overheating batteries. Of these studies, 78 talked about burn accidents, together with two situations through which customers acquired third-degree burns from their watches and 4 situations of second-degree burns. Despite complaints all through 2018, 2019, and 2020 — that continued after a firmware replace to handle the problem in 2020 — the federal government company says “Fitbit didn’t instantly report back to the Commission as required.”
The recall solely affected Fitbit’s Ionic watches, however some customers say different Fitbit gadgets have related points. In 2023, customers sued Google — which owns Fitbit — claiming that each one its gadgets had battery points that led to overheating, creating hearth hazards and even burning clients. The grievance claims that Fitbit tried in charge the watches’ points on “client hygiene” and included a number of accounts of Fitbit buyer help ghosting clients who requested about points with their watches.
Per the settlement, Fitbit will now be required to keep up inside controls to make sure all its gadgets are compliant with the Consumer Product Safety Act.
