Marvel Rivals group supervisor introduced this morning that it has by chance flagged an entire load of harmless gamers as cheaters and, in consequence, banned their accounts all due to a mix-up in working techniques.
“Recently, we have obtained suggestions from gamers concerning a problem the place some people taking part in in compatibility layer applications have been mistakenly flagged as cheaters, even with out utilizing any dishonest software program,” the group supervisor, who goes by James, says in a put up on the sport’s public Discord. “This has resulted in bans. We sincerely apologise for this case and wish to guarantee you that we don’t and won’t ban gamers who’re taking part in pretty and with out dishonest.”
These compatibility layer applications enable gamers to play video games that are not usually suitable with their working system. It’s hardly even near dishonest, however NetEase’s system muddled it up nonetheless.
Luckily, the group supervisor does affirm that this situation has been recognized, so gamers should not wrongfully expertise any extra bans for utilizing compatibility layer applications. “We have recognized the particular causes behind these false bans and have compiled a listing of affected gamers,” James says. “We have lifted these bans and wish to specific our heartfelt apologies for the inconvenience this has brought about.”
But in the event you assume you are one of many gamers who was wrongfully accused of dishonest and banned, and you have not bought your account again, then NetEase suggests that you just enchantment the ban through its buyer help crew. Just be sure you’re not fibbing, although, as a result of whereas NetEase is restoring accounts for some banned gamers, it doesn’t suggest it should go simple on precise cheaters.
“Our mission is to supply all gamers with a good, simply, and gratifying gaming setting,” James says. “Therefore, stopping and figuring out cheaters is one in every of our prime priorities. We have invested important manpower and assets to enhance the velocity and accuracy of our detection techniques. But with any ongoing detection system, there’s all the time room for enchancment.”
To be truthful, I’ve had virtually no interactions with cheaters whereas taking part in Marvel Rivals. That’s to not say that they do not exist or that it will not worsen as time goes on, however for now, it looks like the dishonest detection system is doing an alright job. Aside from this latest incident, clearly.
