Yelp is introducing some new AI options that intention to assist customers uncover new institutions and slender down buyer evaluations. The AI-powered “Review Insights,” introduced right now as a part of Yelp’s end-of-year product launch, rapidly summarize how clients really feel about sure features of a enterprise, similar to meals high quality, service, ambiance, and wait occasions.
Review insights are aggregated sentiment scores that present a fast overview of matters utilizing facial icons — constructive, impartial, and important — displayed above a enterprise’s evaluations. Yelp customers can click on particular matters to learn associated evaluations that target these features of the enterprise, similar to what clients are saying concerning the meals or service.
Yelp says the function is obtainable on iOS for restaurant, meals, and nightlife companies, and will probably be expanded to providers classes “subsequent yr.” Review insights builds on the AI-powered evaluate summaries function that Yelp launched in January.
“When trying to find an area restaurant, you may need a selected side in thoughts that issues most to you — be it the vibe of the area, how lengthy it takes to get a desk, or the standard of the meals,” stated Yelp’s Chief Product Officer Craig Saldanha within the announcement weblog. “Even when a evaluate doesn’t explicitly point out one of many matters, the LLM understands the context within the evaluate to establish and floor the related subject and sentiment.”
The house feed search bar on iOS now includes a trending drop-down that highlights the preferred phrases different native customers are searching for, which will probably be coming to Android “early subsequent yr.” The iOS app house web page has additionally been expanded to incorporate new evaluations, photographs, and full-screen video spotlights uploaded by different customers that floor current experiences. Yelp says it’s rolling out an AI-powered replace that “higher tailors the house feed to your preferences” within the coming weeks.
